Top In a world full of Kardashians be a gallagher shirt

I walked in the the rancho cucamonga location to make a Top In a world full of Kardashians be a gallagher shirt return of an online order order number 239924288 on 9 07 18 at 8 45pm and the girl who helped me didn’t seem to know what she was doing and ended up shorting me on my return by about 2 because she picked the wrong items on the packing slip as the items that were being returned also while I was there the cashier asked me questions like have you ever made a return with us before and can I see your id and then imputing all my information off my id into the register which made me feel awkward and just uncomfortable like I was being accused of something also I had ordered two pair of strechie footed pajamas for my little girl and within two months both pairs have quickly developed a hole in the toes and are now unwearable I placed a complaint like this one about three weeks ago but only received a response saying I filled out the complaint foum wrong I am very upset with the customer service of this company how complaints are handled and the quality of the clothes offered. Lacoste and fashion lifestyle influencers alex’s closet j’aime tout chez toi la revue de kenza by kenza sadoun el glaoui present you our new line of reversible bags discover the anna experience here. I would like to put in a formal complaint on the store manager of the lincoln road store in miami beach I stood in line for about 20mins only to be told that my 20 rewards coupon was not going to be honored I asked why and associate said because I was getting the 5 28 panties and that was not allowed with the rewards coupon I explained that me and my sister had both went to another vs 3days prior and bought the same items and my rewards was honored I then asked to speak to a manager the manager said the same thing and I again explained that I purchased the same items at another store 3 days ago and it was honored so why wont this store honor it he then said that store was wrong and he wouldnt honor it I asked if it wasnt allowed then why did the computer except the rewards code and he said he didnt know and walked away I was extremely upset and the next day I made the same purchase via online I am mad that I have to spend extra on shipping when I spent 1 hr in the store and waiting 20mins in line only to be told incorrect information horrible customer service I have been a client of vs for 21yrs and I have never had this type of issues happen I will like to hope that vs wants to keep me as a client and rectify this situation

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